I General provisions, definitions
1. The owner and administrator of the Website https://houseofbritain.pl/ is House of Britain Spółka z o.o. with its registered office in Katowice, 6/6A Wita Stwosza St., 40 - 036 Katowice, registered in the register of entrepreneurs of the National Court Register kept by the District Court of Katowice - Wschód in Katowice, VIII Economic Department of the National Court Register under the KRS number 0000987092, REGON: 522831085, NIP: 9542844064, share capital: PLN 5,000.00, e-mail address: info@houseofbritain.pl, which is a provider of electronic services within the meaning of the Act of July 18, 2002 on the provision of electronic services (i.e. Journal of Laws of 2019, item 123).
2. These Terms and Conditions set out the terms and conditions for the provision of electronic services by House of Britain sp. z o. o., i.e. the provision of online language courses within the framework of House of Britain, included in the offer of House of Britain, and the sale of teaching materials (in the form of e-books).
3. The Regulations are the document referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services.
4. The Regulations are available on the website https://houseofbritain.pl/ under the tab “Regulations” and also sent, at the request of the Student, via email address. The Student has the right to print out the content of these Regulations, record them and reproduce them digitally on any electronic media.
5. The terms used in these Regulations shall mean:
Cookies - computer data, in particular text files stored by servers on the User's final device, which servers can read at each time connection from that end device,
Form - an electronic form made available for completion on the Website, filled out and sent by the User in order to receive a personalised offer,
Transmission of data - transmission via the Website, at the individual request of the User. User's request, the data entered by the User in the Form,
Regulations - these Regulations for the provision of services by electronic means, available on the Website,
Portal or Website - https://houseofbritain.pl/ website through which services are provided electronically by the Service Provider, intended in particular to in particular, for information about House of Britain services, as well as for filling in and transmission of data by the User in order to receive a personalised offer,
Provision of services by electronic means - performance by the Service Provider of a service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the Service Recipient, transmitted and received by means of devices for electronic electronic data processing and storage; the service is entirely transmitted, received or transmitted by means of a telecommunications network within the meaning of the Act of July 16, 2004. Telecommunications Law (i.e., Journal of Laws of 2018, item 1954), i.e. transmission systems and switching or routing devices, as well as other resources, including inactive network elements that enable the transmission, reception or transmission of signals by means of wires, radio waves, optical waves or other means using electromagnetic energy, regardless of their type,
User - a visitor to the Website who uses one or more of the Services provided for in the Regulations,
Contract - a contract for the provision of electronic services,
Services - services provided electronically by the Service Provider to the User, consisting in:
- to conduct online language courses through House of Britain, located in the House of Britain's offerings,
- Sales of teaching materials (in the form of e-books).
Service provider - House of Britain Spółka z o.o. with its seat in Katowice, Wita Stwosza Street 6/6A, 40 - 036 Katowice, entered in the register of entrepreneurs of the National Court Register Court Register kept by the District Court of Katowice - Wschód in Katowice, VIII. Commercial Division of the National Court Register under the KRS number 0000987092, REGON: 522831085, NIP: 9542844064,
Act - the Act of July 18, 2002 on the provision of electronic services (i.e. Dz.U. of 2018, item 1954, as amended).
Consumer - A consumer is defined as a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
II Collect and Type of Services
1. The Service Provider may provide educational and commercial Services through the Website.
2. The Service Provider shall provide Services electronically in real time, for a fee and in accordance with the Regulations.
3. The service provider shall not provide content that does not comply with the law
III Personal data
1. In order to provide the Service in connection with Promotions or Educational and Commercial Services electronically, the User will be asked to provide personal data, as well as to consent to the processing of personal data by the Service Provider for the purpose of providing the Services. The User submits a statement of consent to the processing of personal data for the purpose of providing English language teaching services at a distance, sending marketing materials electronically, including targeted advertising or personalised content of commercial offers by checking the appropriate box on the Website. Provision of personal data by the User is voluntary, however, lack of consent for processing prevents the Service Provider from providing the Service, including in connection with Promotions or Marketing Service. The User has the right to access the content of his/her personal data and to correct, supplement, update, or rectify it, as well as the right to request its deletion. Detailed information on the processing of the User's personal data can be found in the Privacy Policy available on the Website.
IV Technical requirements, interruptions in access to the Website
1. Technical requirements necessary to work with the information and communication system used by the Service Provider:
- A computer with an Internet browser (Google Chrome, Firefox, Internet Explorer/Edge, Safari, Opera) up to the last three versions backwards with JavaScript and Cookies enabled,
- Internet connection.
2. The Service Provider informs that the primary risk associated with the use of the Internet, including the Services, is the possibility of "infecting" the ICT system by various types of malicious/malicious software (e.g. viruses, " worms, " trojans, etc.). In order to reduce or eliminate this risk, the User should equip his/her device through which he/she connects to the Internet and uses the Services with an anti-virus program.
3. The Service Provider also informs that the special risks associated with the use of the service provided electronically (here: Services) are associated with the activities of so-called "hackers" who can break into both the Service Provider's and the User's system.
4. The Service Provider shall ensure the operation of the Website/use of Services provided electronically/in a manner that prevents unauthorised access to the content of the message comprising this Service, including personal data of Users, in particular using cryptographic techniques appropriate to the characteristics of the Service provided, as well as unambiguous identification of the parties to the service provided electronically
5. In the event of planned interruptions, upgrades, updates or repairs to the Website, the Service Provider shall notify the Users of such interruptions by posting a message on the Website informing them of the reasons for temporary difficulties in access to the Website or lack of access to the Website and the planned duration of such difficulties or lack of access.
6. The owner of the Website uses cookies. Detailed rules for the use of Cookies are set forth in the Privacy Policy located on the Website.
V Conclusion of the Agreement
1. The conclusion of the Agreement in the scope between the User and the Service Provider shall take place after the User submits an electronic application on the application form available on the Service Provider's website at: ............................................................, and, in the case of educational services, the User is assigned to the appropriate advancement group.
2. The Service Provider, upon receipt of the User's application referred to above, sends the User a levelling test to the e-mail address provided by the User. Based on the results of the test, the Service Provider assigns the User to the appropriate language proficiency group.
3. The Service Provider shall inform the User about the fact of assignment to a particular advanced group via e-mail to the e-mail address indicated by the User by sending the Agreement at least 14 days before the start of the classes. In order to conclude the Agreement, the User must accept the content of the Agreement (or other documents regulating the terms and conditions of the Services) with attachments, including the content of these Regulations. These documents, prior to the conclusion of the Agreement, are sent to the e-mail address provided by the User and made available to the User with the possibility of saving and printing.
VI Withdrawal from the Agreement
1. A consumer who has entered into an Agreement with the Organiser for the provision of a given Service may withdraw from it within 14 days without stating a reason and without incurring costs.
2. The period for withdrawal from the Agreement shall begin from the date of conclusion of this Agreement.
3. Consumer may withdraw from a given Contract by submitting to the Service Provider a statement of withdrawal from that Contract. To meet the deadline it is sufficient to send the statement before its expiration. The content of the statement is available on the Service Provider's website and is attached to these Regulations
4. The declaration of withdrawal can be made by sending an e-mail to: info@houseofbritain.pl
5. The Service Provider shall immediately send the Consumer an acknowledgement of receipt of the statement of withdrawal from the Contract in question by e-mail.
6. The right of withdrawal referred to in paragraph 1 shall not apply to Contracts:
a) for the provision of digital content for which the Consumer is obliged to pay the price, which is not recorded on a tangible medium, if the performance began with the express and prior consent of the Consumer, who was informed before the start of the performance that after the performance will lose the right to withdraw from the Agreement, and accepted it, and the Service Provider provided the Consumer with confirmation of receipt of such consent and the loss of the right to withdraw from the Agreement by the Consumer;
b) for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has performed the service in full with the express and prior consent of the Consumer, who was informed before the start of the performance that after the performance by the entrepreneur will lose the right to withdraw from the contract, and accepted it. The above applies in particular to educational services that were performed before the expiration of the deadline for withdrawal from the Agreement.
VII Complaint procedure
1. The complaint procedure will be conducted by the Service Provider.
2. The User shall have the right to file a complaint regarding the functioning of the Website, including the provision of electronic services by the Service Provider. The complaint may be filed:
- in writing via postal carrier or courier service or by direct submission to the Service Provider's office,
- electronically via e-mail
The complaint should contain the name, surname, mailing address of the User, as well as an indication of the reasons for the complaint.
3. Complaints will be considered within 14 calendar days from the date of receipt of the complaint. The User will be notified of the decision on his/her complaint by registered letter to the address provided in the complaint or, if the complaint was sent by the User by e-mail, to the e-mail address provided by the User.
4. The user has the right to pursue claims through legal proceedings.
VIII Final provisions
1. The Website, including its contents, content, design is subject to the protection of copyright, industrial property rights, intellectual property rights. The rights to the Website and all materials posted on the Website are reserved to the owner of the Website or authorised business partners. The User agrees to use the Website, including the content contained therein, only for permitted personal non-commercial use in accordance with the Terms of Use.
2. The Website in its entirety or in fragments, including the texts, documents, graphics posted on it, may not be reproduced or distributed in any form or by any means (electronic or mechanical) including copying, printing, photocopying, recording on tapes, floppy disks, CD/DVDs or by other systems and means, without the consent of the Owner, unless otherwise provided in the Regulations. Downloading and copying of the Terms and Conditions, including the terms and conditions of the Promotion, posted on the Site is permitted for the private use of the User only.
3. Matters not covered by these Regulations shall be governed by generally applicable laws.
4. These Regulations are subject to change in the event of:
- changes in applicable laws affecting the content of the Regulations,
- changes in the scope or type of Services provided,
- changes in technical requirements necessary for cooperation with the information and communication system used by the Service Provider.
5. The Service Provider shall inform about the change of the Terms and Conditions by posting a message on the Website containing a message about the change of the Terms and Conditions and the content of the amended Terms and Conditions. If the change of the Terms and Conditions occurred during the term of the Agreement with the User regarding the Marketing Service (continuous service) and in connection with this service the User provided his/her email address, the Service Provider shall inform such User by email about the change of the Terms and Conditions and their current content. The User has the right to terminate the Agreement within 14 days from the date on which he/she became aware of the change in the Regulations.